Even though the current pandemic has altered our typical communication methods, the need for communication has never been more important for both our team members and clients as it is today.
At Bravo Roofing, we have a trifecta approach to every project and for each individual client: education, documentation, and communication.
Communication is critical because it adds value to our services, helps build strong relationships with clients, and gives peace of mind for a job well done.
For our roofing projects, we thoroughly communicate the needs of the project, status, and timeline every step of the way. Pre-construction job walks are mandatory for our team members involved in the project, allowing for any of your questions to be answered before beginning. We also host a recap meeting of the pre-construction walk, to addresses any last-minute concerns prior to starting the project.
Like many essential businesses still serving our clients, due to the current situation with COVID-19 we have adapted our client contact procedures. We have exchanged in-person meetings for phone calls, Zoom conversations, and we always follow up with a recap in an email format to all who were involved with the conversation. Every conversation counts with our clients.
As each project progresses, we document and send weekly and/or daily updates with pictures and quick recaps for our clients, which helps to keep them in the loop. To wrap up each project, we close-out via email with all necessary paperwork and follow-up at a later date to check in on client satisfaction.
For us, commercial roofing projects are not a one-and-done situation. Every project is an opportunity to build a strong foundation for a long-term relationship with each client making them part of the Bravo Roofing family.
The relationships we have built with clients throughout the past 27 years have evolved into more than one-time projects and industry relationships. A solid relationship with our clients provides the opportunity to keep in contact and take care of their yearly maintenance needs as well. Bravo Roofing is solution driven, meaning there is no need for our clients to stress about their ongoing roofing documentation and preventative maintenance. We take care of you!